WHAT YOU SHOULD KNOW
Informed Instrument Rental
Austin Music Center defines a family-owned and operated small, local business. Austin Music Center has been providing products and services to schools, entertainment venues, churches, private music teachers, professional and apprentice musicians for over 75 years. We are committed to supporting not only music education, but the other arts. We rely on our relationships, reputation, word-of-mouth advertising and excellent customer service to remain a trusted member of the community.
Renting a musical instrument is a rare shopping experience. You do not have the usual tools and strategies at your disposal, for example, awareness of specific marketing strategies and knowledge of common pitfalls.
Austin Music Center encourages you to ask questions to fully understand our policy.
Austin Music Center does not use gimmicks.
Austin Music Center does not offer deals that sound too good to be true.
Austin Music Center makes sure you are fully informed and does not
omit important information you should be aware of, for example the
actual amount you will have paid if you finish renting the instrument.
Information on the rental agreement includes
Rent the instrument for three months. Then, return the instrument or continue renting/making monthly payments.
There are no hidden costs included in the rental price.
Rental includes normal instrument maintanence, for example, a broken string and other minor repairs.
Rental insurance is optional and appears as a separate item on the contract.
One hundred percent of all payments go towards the cost of the instrument. (String instruments are different.)
- You do not have to purchase any instrument, including a new instrument or the one you are renting.
- You can make interest free payments until the instrument is paid for in full.
- Austin Music Center gives you an additional discount if you pay in full for the instrument when there is still a balance due.
- We will share our knowledge, but we will never encourage you to buy a specific instrument because it is beneficial to us.
Austin Music Center will make general repairs to the rental instrument. This includes repairs needed due to normal wear
and tear and use of the instrument by a student. These repairs are FREE and included in the cost of renting the instrument.
The Rental Protection Plan is OPTIONAL.
Austin Music's Rental Protection Plan-We will replace an instrument that is lost, stolen or damaged beyond repair due to a catastrophic event. Payments must be up-to-date and a police report or the damaged instrument is required.
The Rental Protection Plan is valid regardless of the location of the instrument when it was stolen.
The Rental Protection Plan costs $5 per month.
The $5 is not included in the cost of the instrument or rental price.
You can return an instrument after the first three months-no penalties,
no questions asked
...a young student's first decision selecting an instrument to play might
not be the BEST decision.
If you think your student would do better with a different instrument, please let us know. We will do the best we can to help. For example, we always try to apply payments made on the first instrument to the new one.
...a beginning student does not always know how to practice his/her instrument
effectively. (When they promise to practice, they are sincere. But, especially at the beginning, they need guidance.)